New Machine Warranty

Machine Metal Castings Injection Molded Parts Roto-Molded Polyethylene Motors & Gear Boxes Vacuum Motors Wear Items* Labor* Travel Time*
Crown G15 3 Years N/A 8 Years 3 Years 3 Years 1 Year 2 Years N/A
Crown G17 5 Years N/A 12 Years 5 Years 5 Years 1 Year 5 Years N/A
Crown G20/GS20 5 Years 5 Years 12 Years 5 Years 5 Years 1 Year 5 Years 3 Years
Crown GS24 5 Years 8 Years 8 Years 5 Years 1 Years 5 Year 2 Years 180 Days
Crown GS26T/GS28T/GS32T 5 Years 5 Years 12 Years 5 Years 5 Years 1 Year 5 Years 3 Years
Icon F2000 5 Years 5 Years N/A 5 Years N/A 1 Year 5 Years N/A
Icon F17, F20, F1500 3 Years N/A N/A 3 Years N/A 3 Years 2 Years 180 Days
Torrent Wet / Dry Vacuum N/A 5 Years 12 Years N/A 5 Years 1 Year 5 Years N/A
Bezel Carpet Extractor 5 Years 5 Years 12 Years 5 Years 5 Years 1 Year 5 Years N/A
Gem Carpet Spotter 5 Years 5 Years N/A 5 Years 5 Years 1 Year 5 Years N/A

Battery Warranty For Auto Scrubbers

Months Since Purchase 0-12 Months 13-24 Months 25-36 Months
Credit Percentage 100% 66% 33%
  • Warranty as described above is only for machines purchased after 01/01/2011.
  • Warranty periods are for repairs due to manufacturers defect only. Negligence and abuse is not covered under warranty.
  • Warranty labor and travel is reimbursed to Viper authorized distributors only & at reasonable bench rates.
  • Squeegee blades, brushes, and gaskets are not included in “wear item” warranty.
  • Wear items are not covered in “warranty travel time.”

Truckmount Warranty

Limited Warranty
Diamond Products US warrants new machines against defects in material and workmanship under normal use and service to the original purchaser. Any statutory implied warranties, including any warranty of merchantability or fitness for a particular purpose, are expressly limited to the duration of this written warranty. Diamond Products US will not be liable for any other damages, including but not limited to indirect or special consequential damages arising out of or in connection with the furnishing, performance, use or inability to use the machine. This remedy shall be the exclusive remedy of the buyer. This warranty gives you specific legal rights and you may also have other rights which vary from state-to-state. The warranty period is subject to the conditions stated below.

Local or distant transportation, related service labor, normal maintenance, and diagnostic calls are not included.

Labor cost associated with warranty will be covered for a period of two (2) years from the date of purchase for components listed below: (Excludes: Engines, Batteries & consumable/wear items).

Component Parts Warranty Labor Coverage
Water Tank (Polyethlene) 5 Years 2 Years
 Waster Tank 2 Years 2 Years
 External Waste Pump Out 2 Years 2 Years
 Pressure Regulator 2 Years 2 Years
 Heat Exchanger 2 Years 2 Years
 Wands *(except shut off valve & jets) 2 Years 2 Years
 Cat Water Pump (90 days seals /check valve) 2 Years 2 Years
 Fuel Pump 2 Years 2 Years
 All other components not excluded below* 2 Years 2 Years

*Product exceptions and exclusions:

  • Warranty coverage for the Engine, Blower & Battery is defined by the manufacturer of the components.
  • Normal wear and maintenance items are covered for 90 days with labor. These include but are not limited to; disposable filters, any fluids, electrical components, bearings, fittings, hoses, O-rings, gaskets, diaphragms, wand shut off valve, water pump clutch, jets & engine tune up components.

Gardner Denver & General Pump is responsible for the warranty coverage/ evaluation of the components manufactured by them. Diamond Products US will facilitate the warranty process between the dealer & component manufacturer.

Component Parts Warranty Labor Coverage
Gardner Denver Tri-flow 1 Year 1 Year
Gardner Denver Bi-lobe 18 Months 18 Months
General Water Pump 1 Year 1 Year

The warranty starts on the purchase/service date by the original end user from an authorized Diamond Products US dealer, subject to proof of purchase. The warranty is non-transferable and is intended for the original purchaser only. The Warranty Registration Card must be completed and returned within 10 days of the purchase to info@buyjanitorialdirect.com

If proof of purchase / service date cannot be identified, the warranty start date will be determined as 90 days after the date of sale to an authorized Diamond Products US dealer.

If difficulty develops during the warranty period, contact the authorized Diamond Products US dealer from whom the product was purchased. Diamond Products US may require the return of components in order to validate a claim. Any part to be returned must be shipped freight prepaid to an authorized Diamond Products US Dealer/Service Center or to the Diamond Products US facility.

Engine and Battery warranty coverage and the administration of the warranty process are handled directly by the manufacturer of the components.

Clarity Air Scrubber Warranty

  • Lifetime on Manufacturers Defects